Question 1

How do I get in touch?

Accepted Answer

Please leave us a message! We do not have a dedicated receptionist and our busy team are caring for our furry guests, so the best way to get in touch is to simply leave us a message and a member of our team will get back to you the same day:

Tel: 01535 636701 
WhatsApp: 07871963060 (message only) 
Email: Lothersdalepetretreat@gmail.com (Lothersdalepetretreat@gmail.com)

Question 2

Which vaccinations are required for boarding?

Accepted Answer

An up to date vaccination certificate must be shown on arrival for all pets.

For pets receiving their first vaccinations or restarting vaccinations, please allow 14 days after completing the course before boarding.

Dog boarding 
Dogs must be up to date with their annual vaccinations against the following diseases: Canine parvovirus, Canine distemper, Infectious canine hepatitis (adenovirus), and Leptospirosis.

Kennel cough vaccination is not required for boarding. If the kennel cough vaccination is given, it must be completed at least two weeks prior to boarding to avoid the risk of transmission.

Cat boarding 
Cats must be up to date with their annual vaccinations against the following diseases:​ Cat flu (feline herpes virus and feline calicivirus) Feline infectious enteritis and Feline leukaemia virus.

Question 3

Booking information

Accepted Answer

How do I make a booking? 
If you are a new customer and are interested in registering with us, please contact us directly to arrange an introductory visit with your dog, or to arrange a viewing of our cat hotel. If you are an existing customer, please feel free to drop us a message.

What information do I need to provide when booking? 
Once you have registered with us, if you would like to make a booking please drop us a message with your pets name and surname, requested dates and your drop off and collection times, so that our team can check availability for you.

Do you have a cancellation policy? 
Yes, all bookings are subject to our cancellation policy (please see FAQ below)

Availability 
All bookings are subject to availability and are managed on a first-come, first-served basis.

Summer bookings
All bookings during the summer period (June-August) are subject to a minimum stay of 4 days (or cost equivalent)

Winter bookings
Please note, we will be closed over winter this year from: November 4th 2025 - February 13th 2026. Please see our winter notice closure here (https://www.lothersdalepetretreat.co.uk/faq?questionId=e12cf9d6-49d6-4488-85e7-b0d2b0fb1655&appDefId=14c92d28-031e-7910-c9a8-a670011e062d)for more details.

Rest assured, our team will still be available for home visits, dog walks and cats-at-home services during this winter time. Please enquire for more details.

Question 4

What are your open times?

Accepted Answer

Drop off and collections must be arranged by appointment.

Our open times for drop off and collections are: 
Morning: 9am-10.30am
Afternoon: 4pm-5pm

(it may be possible to arrange outside of these hours if needed, please get in touch)

If you are a new customer and would like to arrange an introductory visit with your dog to register with us, please contact us directly to schedule a time.

Please note, we will be closed over winter this year from: November 4th 2025 - February 13th 2026. Please see our winter notice closure here (https://www.lothersdalepetretreat.co.uk/faq?questionId=e12cf9d6-49d6-4488-85e7-b0d2b0fb1655&appDefId=14c92d28-031e-7910-c9a8-a670011e062d)

Question 5

Do I need to provide food?

Accepted Answer

Dog boarding 
We ask that dogs are kept on the same diet to avoid any upset tummies on their holiday so please bring enough food for your dogs stay. However, we do provide treats (with permission!) and treat toys such as a peanut butter filled Kong.

Cat boarding
A selection of food is included for all guests  in our Cat Hotel, with a choice of jelly or gravy pouches,  dry food, and treats.

Question 6

What else shall I bring for my pets holiday?

Accepted Answer

Dog boarding
We provide everything apart from food, so you can relax knowing that you don't need to pack a suitcase full for your dogs holiday! However if your dog has a favourite bed, blanket, toy or even a smelly sock, feel free to bring this along if you think it will make their stay more comfortable. It's also a good idea to pack a coat for the colder months.

Cat boarding
Everything is provided to make your cats stay as comfortable as possible, however we recommend bringing along your cats scratching post (disposable scratchers can be provided) and if you would like to bring along a favourite bed, blanket or toys - please feel free to do so.

Question 7

My pet needs medication, can this be given?

Accepted Answer

We are happy to give any regular medication. Pets requiring out of hours medication may incur a small daily charge. Please discuss any requirements prior to booking.

Question 8

Where are you located?

Accepted Answer

Please follow postcode BD20 8HN on Google Maps and it will take you directly to us.

Banks Ghyll Kennels / Crowshaw Farm 
Lothersdale 
Keighley
BD20 8HN 
North Yorkshire

We are situated off Skipton Old Road / West Road (the road linking Carleton and Colne)

Question 9

Do you offer a drop off / collection service?

Accepted Answer

Unfortunately we are not able to provide a collection / drop off service at this time.

Question 10

What are the prices?

Accepted Answer

All prices are PER DAY. 
The final day is half price if collected before 10.30am

Dog - Overnight Boarding 
1 guest			 £32
2 guests sharing		£50
3 guests sharing 		£60
4 guests sharing		 £70
+ additional guests please contact to discuss

Dog - Day care only
1 guest		 	£25
2 guests sharing		£43
+ additional guests please contact to discuss

Cat Boarding
1 guest				£19
2 guests				£26
3 guests				£33
4 guests				 £40
				   	+ additional guests please contact to discuss

Question 11

What is your cancellation policy?

Accepted Answer

We understand that sometimes plans change. However, to ensure we can provide the best care and accommodate all our furry guests, please be aware of our cancellation policy:

• If you cancel within one week of the reservation (7 days), the full fee will be charged.
 • If you cancel within 2 weeks of the reservation (8-14 days) 75% of the total booking will be charged. 
 • If you cancel within 3 weeks of the reservation (15-21 days) 50% of the total booking will be charged.

Please note;
If, for any reason, your pet requires collecting prior to the arranged date, the full fee of the stay will still be charged. (i.e. your holiday is cut short, dog is displaying aggression, you wish to collect early, etc)

Thank you for your understanding and cooperation.

Question 12

Winter closure notice

Accepted Answer

Winter closure dates: November 4th 2025 - February 13th 2026 
After much deliberation, due to a change in personal circumstances for the year ahead, along with the challenges that winter throws at our location with regards to weather and access issues, we have made the very difficult decision to close during some of the winter months of this year, from November 4th 2025 - February 13th, 2026.

Rest assured, although we will be closed for boarding, our team will still be available for home visits, dog walks and cats-at-home services during this time. Please enquire for more details.

These changes, as a business, will also allow us to provide the absolute best, out-and-out care to your pets during the rest of the year. As the previous owners of Banks Ghyll Kennels also closed in the winter time, we hope that our customers do not find the decision to do so this year too disruptive. We genuinely believe that this time will enable us to offer the high-quality service and care your pets deserve.

If you have any concerns or queries please feel free to contact us and we promise to do our utmost to help in any way possible.

Thank you for your understanding and continued support.

Steph & Martin